Legal
Terms of Service
The agreement that governs your use of WordPlay OS. Last updated October 11, 2026.
1. Agreement
These Terms govern your use of WordPlay OS, including managed WordPress and WooCommerce hosting, staging and sandbox environments, AI agents, Managed Email, and related services (the "Services"). By creating an account, joining the waitlist, or using the Services you agree to these Terms, our Acceptable Use Policy, and our Privacy Policy. If you use the Services for an organization, you confirm you can bind it to these Terms.
2. Accounts
You must provide accurate information, keep your credentials secure, and be at least the age of majority where you live. You are responsible for activity under your account and for the users you invite to your organization.
3. The Services
We provision dedicated environments, run WordPress and its supporting stack, and provide tools to operate them. Features marked preview, beta, or coming soon may change or be withdrawn and are provided without commitments. AI agents work in sandbox environments and never change production without your approval.
4. Your content
You own the sites, data, and content you put on the Services ("Customer Content"). You grant us only the rights needed to host, back up, secure, and deliver it — including sending email on your behalf. You are responsible for having the rights and consents needed for your Customer Content, including consent from the people you email.
5. Fees and billing
Paid plans are billed in advance through our payment processor, Stripe. Usage-based charges, such as email beyond your plan's included volume, are billed in arrears. Fees are non-refundable except where required by law or stated in writing. We may suspend Services for overdue accounts after notice.
6. Acceptable use and suspension
You must follow our Acceptable Use Policy. We may suspend or limit any part of the Services — for example, pausing email sending — if your use threatens the security, stability, or reputation of the platform or other customers, or breaks the law. Where practical we will notify you first and work with you to resolve the issue.
7. Termination
You may cancel at any time from your dashboard. We may terminate for material breach that isn't cured after notice, or immediately for serious abuse. After termination you have 30 days to export your data, after which we delete it from active systems and backups on their normal schedule.
8. Disclaimers and liability
Except as stated in a written SLA, the Services are provided "as is". To the extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability is limited to the fees you paid us in the 12 months before the claim.
9. Changes and governing law
We may update these Terms and will give notice of material changes by email or in the dashboard. These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Questions: legal@wordplayos.com.