Legal
Acceptable Use Policy
What is and isn't allowed on WordPlay infrastructure, including Managed Email. Last updated October 11, 2026.
General
WordPlay environments and services may not be used for anything illegal, abusive, or that threatens the security or stability of the platform or other customers. This policy applies to you and to anyone using the Services through your account or sites.
Prohibited activities
- Malware, phishing, or credential harvesting
- Network abuse, DDoS, or unauthorized scanning
- Cryptocurrency mining or deliberate resource abuse
- Illegal content, or content that infringes others' rights
- Attempts to access other customers' data or bypass isolation
Email: consent is required
Managed Email may only be used to send mail recipients expect. Transactional email (orders, receipts, password resets, account notices) must relate to an interaction the recipient started. Marketing email may only go to people who gave consent that meets Canada's Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and other laws that apply to you and your recipients.
Email: prohibited practices
- Purchased, rented, scraped, or shared mailing lists
- Sending to people who unsubscribed, bounced, or complained
- Misleading From names, subject lines, or headers
- Hiding or disabling unsubscribe links in marketing email
- Phishing, malware, or impersonating another brand
Email: required practices
- Identify your business and include a valid postal address in marketing email
- Honour unsubscribe requests immediately (we do this automatically)
- Keep records of how and when each contact consented
- Send marketing only from a domain you have verified
Monitoring and enforcement
We monitor bounce and complaint rates for every organization. Hard bounces and complaints are suppressed automatically. If rates exceed safe thresholds, we pause the affected email stream — marketing first — and contact you. Repeated or serious violations can lead to suspension or termination.
Reporting abuse
Report spam, phishing, or other abuse involving a WordPlay-hosted site or email to abuse@wordplayos.com. Include headers or URLs where possible.