Legal
Privacy Policy
How WordPlay collects, uses, and protects personal information. Last updated October 11, 2026.
What we collect
- Waitlist details: email, name, website, role, and interests you choose to share
- Account details: name, email, organization, and team members
- Billing details, processed by Stripe — we never store full card numbers
- Operational data: server metrics, logs, and audit events for your environments
- Email delivery data for mail sent through Managed Email: recipient address, status, and bounce or complaint events
How we use it
To run and secure the Services, provide support, bill you, and contact you about your account or waitlist spot. We send product updates only if you opt in, and every such email includes an unsubscribe link. We do not sell personal information.
Your customers' data
For the sites and email you run on WordPlay, you are the controller of your customers' personal information and we act as your service provider, processing it only to deliver the Services. We keep per-organization suppression lists of bounced, complained, and unsubscribed addresses so mail is not sent to them again.
Service providers
- Cloudflare — DNS, CDN, security, and this website
- Amazon Web Services — email delivery (Amazon SES) and compute
- Google Cloud — compute for customer environments
- Supabase — account authentication and database
- Stripe — payments
Where data is stored
Primary data is stored in Canada (Montréal regions) where available. Some providers process data in the United States. Transfers are protected by contractual safeguards.
Retention
We keep account data while your account is active and for the period needed for legal and accounting obligations. Email delivery logs are kept for up to 90 days; message bodies of production email are not stored. Waitlist entries are deleted on request or 24 months after launch if you haven't signed up.
Your rights
You can request access to, correction of, or deletion of your personal information, and withdraw consent to marketing at any time, by emailing privacy@wordplayos.com. We respond within 30 days. You may also contact the Office of the Privacy Commissioner of Canada.
Cookies
This website uses only cookies that are strictly necessary for it to work. We don't use advertising or cross-site tracking cookies.